Terms of
Service
Terms and
Conditions
Please
fully read
these terms
and
conditions.
It contains
important
information
about
Doubleknot's
services to
you and your
organization.
Definitions
The term
ORGANIZATION
refers to a
formal or
informal
organization
that is
registered
to use the
Doubleknot
system and
associated
services.
The term
DOUBLEKNOT
refers to
Doubleknot,
Inc. and all
associated
services
provide by
Doubleknot,
Inc. to you
and your
organization.
The term
MEMBER is a
person
registered
to
Doubleknot
and assigned
to one or
more
organizations.
The term
EVENT refers
to anything
that
requires a
member to
register.
Events can
include
registration
to the
organization,
a meeting,
an outing,
dues payment
or
fundraising
campaign.
The term
PAYMENT
PROVIDER is
any person
who pays for
an event via
Doubleknot's
service.
The term
PAYMENT
refers to
any payment
made through
Doubleknot
by a credit
card holder
or member.
The term
CHARGEBACK
refers to
reversal of
a payment by
a bank or
credit card
processor on
behalf of a
PAYMENT
PROVIDER who
has disputed
the amount
of the
PAYMENT.
The term
FLAT
CHARGEBACK
FEE refers
to the
amount
Doubleknot
will charge
for a
CHARGEBACK.
This amount
is specified
in the
Doubleknot
Payment
Processing
Fees.
The term
PERCENT FEE
BASED ON
AMOUNT
refers to a
percentage
amount
deducted
from the
total
payment
amount to
cover the
variable
amount of
the credit
card
processing
fees. This
fee is based
on the
credit card
used, as
different
credit or
bank card
companies
charge
different
Percentage
Fees. See
Doubleknot's
Payment
Processing
Fees
document for
each credit
or bank card
Percentage
Fee.
The term
FLAT CREDIT
PROCESSING
FEE refers
to the fee
Doubleknot
charges to
process a
credit. This
amount is
specified in
the
Doubleknot
Payment
Processing
Fees.
The term
FLAT PAYMENT
PROCESSING
FEE refers
to the fee
Doubleknot
charges to
process a
payment.
This amount
is specified
in the
Doubleknot
Payment
Processing
Fees.
The term
FLAT CREDIT
AUTHORIZATION
FEE refers
to the fee
Doubleknot
charges to
authorize
online store
orders. This
amount is
specified in
the
Doubleknot
Payment
Processing
Fees.
The term
TRANSACTION
refers to a
single
online
payment or
credit. A
single
payment can
include any
number
of registrants
or store
items.
The terms
of the
Agreement
are
indicated
below.
General
Terms
Doubleknot,
Inc. will
ensure data
confidentiality
including
the
confidentially
of you, your
agents, your
organization
and its
members.
Your data is
only
available to
you, your
designated
agents and
members.
Doubleknot,
Inc. will
not make
available or
sell your
data to any
other person
or
organization
except to
comply with
applicable
legal
requirements
or law
enforcement.
Doubleknot
will not
promote or
advertise to
your
members,
event
attendees or
payment
providers.
Doubleknot,
Inc.
maintains
the right to
contact
members,
event
attendees or
payment
providers
only to
provide
requested
support and
verify
accuracy of
information.
Doubleknot,
Inc. will
store your
and your
organization's
information
on a secure
server and
provide you
with access
to your
data, allow
you to
request
checks any
any amount
up to the
total
balance of
collected
net payments
and view
transaction
reports of
payments
collected.
You, your
agents and
organization
are
responsible
for
protecting
the privacy
and security
of any
information
that you
retrieve
from
Doubleknot,
Inc.'s
servers and
shall
indemnify
and hold
harmless
Doubleknot,
Inc. for any
claims
arising from
unauthorized
or illegal
use or
dissemination
of such
information.
You, your
agents or
you
organization
will
retrieve
your data
from
Doubleknot,
Inc. servers
as you deem
necessary.
You are
responsible
for managing
your data
after
retrieval
from
Doubleknot,
Inc.
servers.
Doubleknot,
Inc. only
takes
responsibility
for lost or
corrupted
data
relating to
the payment
and event
data that
has been
charged to a
cardholder's
credit card
within six
months of
the charge
transaction
and where
Doubleknot
has not
distributed
net fees,
inclusive of
credits, for
that charge
transaction
to your
organization.
Such
responsibility
does not
exceed the
value of the
transaction.
Doubleknot,
Inc. does
not take any
other
responsibility
for data or
information.
Doubleknot,
Inc. will
provide
standard
customer
support at
no charge.
Standard
customer
support is
provided
through
email at
doubleknot@doubleknot.com.
Our business
hours are
Monday
through
Friday, 8:30
AM - 5:30 PM
USA Pacific
time.
Premium
support
customers
are entitled
to the
services as
defined in
their
specific
service
agreements.
Doubleknot,
Inc. hereby
grants to
you, your
agents and
your
organization,
a limited,
non-exclusive,
non-transferable
license to
display,
reproduce,
distribute
and transmit
in digital
form
Doubleknot's
name, URL or
logo in
connection
with your
organization's
legal use of
Doubleknot
and services
provided.
You
hereby grant
to
Doubleknot,
Inc. a
limited
non-transferable
license to
use,
display,
reproduce,
distribute,
modify and
transmit in
digital or
printed form
information
provided by
you, your
agents or
your
organization
relating to
your
organization,
including
your
organization's
name,
trademarks,
service
marks and
logo, in
only
connection
with your
organization's
legal use of
Doubleknot
or services
provided.
Doubleknot,
Inc.
expressly
disclaims
any warranty
that the use
of its
service will
be
uninterrupted
or error
free or that
the
specifications
will meet
your
organization's
requirements.
The Services
are provided
to you and
your
organization
on an
"AS-IS"
basis
without
warranties
of any kind,
either
express or
implied,
including
without
limitation
warranties
of
merchantability
or fitness
for a
particular
purpose.
Doubleknot,
Inc.'s total
liability
under this
Agreement is
limited to
the amount
of your net
revenue
collected
hereunder.
Doubleknot
reserves the
right, in
its sole
discretion,
to cancel,
restrict or
block access
to the
service or
any part
thereof to
you, your
agents, your
organization
or any
member.
Doubleknot
reserves the
right to
change this
agreement.
Doubleknot
will use
best efforts
to notify
organization
administrators
of service
term changes
and provide
a reasonable
period for
acceptance
of the new
terms.
Service will
be cancelled
for any
organization
or members
who do not
accept new
or
modifications
to the terms
of service
by the
required
acceptance
date.
You can
cancel this
service at
any time by
providing
Doubleknot
such
notification.
Cancellation
of service
does not
remove you
and your
organization's
obligation
for
chargeback
fees. Upon
any such
cancellation
Doubleknot,
where
applicable,
will assist
with the
transfer of
domain
ownership to
you or your
organization.
Doubleknot
will not
impose a fee
to transfer
the domain.
Any fee
assessed by
third
parties are
the
responsibility
of you or
your
organization.
Doubleknot,
Inc.
expressly
disclaims
any warranty
of the
products
offered in
your online
store.
Payment
providers
shall hold
Doubleknot
harmless
from any
product
claims or
warranties
expressed or
implied by
the
merchandise
offered by
the
organization.
You can
change the
Doubleknot
organization
administrator
or
organization
address by
providing
written
notification
to
Doubleknot.
Domain
Acquisition
and Transfer
Terms
For
applicable
service
types, our
responsibility
to manage a
domain does
not become
active until
a successful
domain
acquisition
or transfer
is completed
to our
registrar.
When a
domain is
acquired,
your
organization
becomes the
owner of the
domain and
the primary
Doubleknot
contact for
the
organization
becomes the
primary
contact
listed for
the domain.
When a
domain is
transferred,
the original
owner of the
domain still
retains
ownership
and all
primary
contact
information
remains the
same.
Doubleknot
becomes a
designated
agent to
manage the
domain and
the
associated
domain name
services.
Upon
completion
of a
transfer, an
additional
year is
added to the
expiration
date of the
domain.
As long
as your
Doubleknot
service
remains
active and
Doubleknot
is a
designated
agent to
manage the
domain,
yearly
domain
renewal is
provided.
Fees paid
for
successful
domain
acquisition
or transfer
are not
refundable.
Upon any
such
cancellation
of
Doubleknot’s
services,
Doubleknot
will assist
with the
transfer of
the domain
to another
registrar.
Doubleknot
will not
impose a fee
to transfer
the domain.
Any fee
assessed by
third
parties are
the
responsibility
of you or
your
organization.
Doubleknot
cannot and
does not
check to see
whether your
domain name,
or the use
you make of
the domain
name,
infringes
upon the
legal rights
of others.
We urge you
to
investigate
to see
whether the
domain name
you select
or its use
infringes
upon the
legal rights
of others,
and in
particular
we suggest
you seek
advice of
competent
counsel. You
and your
organization
may wish to
consider
seeking one
or more
trademark
registrations
in
connection
with your
domain name.
You and your
organization
should be
aware that
there is the
possibility
we might be
ordered by a
court to
cancel,
modify, or
transfer
your domain
name. You
should also
be aware
that if we
are sued or
threatened
with lawsuit
in
connection
with your
domain name,
we may turn
to you and
your
organization
to hold us
harmless and
to indemnify
us.
For
applicable
service
types, the
service for
which you
have
registered
may, at your
option,
include
Email
Forwarding.
To the
extent you
opt to use
Email
Forwarding,
you are
obliged to
do so in
accordance
with all
applicable
legislation
and are
responsible
for all use
of Email
Forwarding,
including
the content
of messages
sent through
Email
Forwarding.
For
domains
transfers,
Doubleknot
will
initiate the
transfer but
you and your
organization
are
responsible
for ensuring
the
completion
of the
transfer.
This
includes:
-
Obtaining
any
pre-approval
or
transfer
authorization
from
your
current
registrar.
If your
current
registrar
provides
you a
transfer
authorization
code you
need to
provided
this
code to
Doubleknot.
-
Removing
any lock
that
would
prohibit
the
domain
from
being
transferred.
-
Promptly
responding
to all
approvals
that may
be sent
by our
registrar,
RegisterFly,
and the
current
registrar
holding
the
domain.
The
primary
contact
for the
domain
will be
contacted
via
email to
approve
the
transfers.
They may
be
contacted
more
than
once and
separately
by the
current
and new
registrar.
-
Completing
all
responses
to the
domain
transfer
approval
request
within
seven
(7)
days.
After
seven
days the
transfer
request
will
cancel.
-
Ensuring
at least
sixty
(60)
days
have
passed
since
the
domain
was last
purchased,
renewed
or
transferred.
Doubleknot
cannot
transfer
a domain
if it
was
purchased,
renewed
or
transferred
within
the last
60 days.
Doubleknot
will
initiate a
domain
transfer up
to three (3)
times in a
period not
to exceed 30
days from
the start
date of the
service.
After this
period,
Doubleknot
will cease
to initiate
the domain
transfers.
At you or
your
organization’s
request,
Doubleknot
will refund
the domain
transfer and
management
portion of
the service
fee.
Doubleknot
is not
responsible
for any
domain
service
interruption
resulting
from the
transfer or
attempted
transfer of
a domain.
Financial
Terms
Doubleknot,
Inc. will
not charge,
you, your
agents or
your
organization,
for any
services
provided
through
Doubleknot
other than
payment
processing.
You are not
obligated to
use
Doubleknot's
payment
processing
to use
Doubleknot's
other
services.
You
understand
that
Doubleknot,
Inc. will
charge
processing
transaction
and
authorization
fees for all
payments
made via
Doubleknot.
The fees for
these
transactions
are:
- For
payment
transactions
Doubleknot
will
charge a
flat
processing
fee plus
a percent
fee
based on
amount of
event
total
transaction
fee to
each
payment
transaction,
and
- For
refund
and
credit
processing,
Doubleknot
will
charge a
flat
credit
processing
fee and
will
refund
the percent
fee
based on
amount.
The flat processing
fee will
not be
refunded.
- For
online
store
order
credit
authorizations,
Doubleknot
will
charge a
flat
credit
authorization
processing
fee.
The flat processing
fee will
not be
refunded
if the
order is
cancelled
or
unfulfilled.
Doubleknot,
Inc. will
remit to the
organizatin
via
Electronic
Funds
Transfer
(EFT),
within two
business
days after
any check
request.
Check
requests can
be made by
the
organization
administrator
through the
Doubleknot
system, via
a signed fax
or via a
signed
letter. The
check will
be made
payable to
the
organization
name
and transferred
to
the organization's
designated
bank
account.
Doubleknot
does not
allow checks
payable to
an
individual
person.
Doubleknot,
Inc. assumes
no
responsibility
for the
check after
it has been
mailed.
Should
the event
where
Doubleknot
processed
payment be
cancelled
for any
reason due
to, but not
limited to,
inclement
weather,
legal
restriction,
labor
dispute,
strike,
boycott,
flood, fire,
public
emergency,
riot or war,
you shall be
responsible
for any
liability to
participants
for
reimbursement
payments
made.
Issuing
refunds are
the sole
responsibility
of you and
your
organization
and you
agree to
authorize
Doubleknot
to process
refunds when
required by
you or your
agents.
You agree
that
Doubleknot
has the
right to
deduct from
you account
balances
credit card
chargeback's
with respect
to your
event(s) and
store sales
up to a
period of 6
months after
the date of
the last
accepted
transaction
(payment or
credit) for
that event.
You and your
organization
agree to pay
all
chargeback's
fees and
refund
amounts. For
chargeback's,
Doubleknot
will charge
a chargeback
fee plus the
amount of
the orginial
payment
minus a
refund for
the
percentage
fee based on
amount.
Doubleknot
will assume
liability
for a
chargeback
fee where
Doubleknot
cannot
provide
positive
verification
that the
payer
accepted the
terms of the
payment
disclosure
and waiver.
Doubleknot
does not
assume any
responsibility
for the net
payments
distributed
to you, your
agents or
your
organization.
In the
event that
your account
balances do
not have
enough funds
to cover the
cost of a
chargeback
or credit,
you agree
that
Doubleknot
will invoice
you and your
organization
for this
amount.
Payment is
due upon
receipt of
invoice.
Upon any
cancellation
or
restriction
of service,
Doubleknot,
Inc. will
mail payment
to the
organization
of account
balances for
the
organization,
via USPS,
within ten
business
days.Such
cancellation
or
restriction
of service
does not
release you,
your agents
or your
organization
from the
terms of
service for
the period
that service
was provided
by
Doubleknot,
inclusive of
the term an
organization
is
responsible
for
chargeback
and credit
liability.
Upon
cancellation
of service,
any unused
portion of a
fee paid to
Doubleknot
will not be
refunded
unless the
request is
made within
the first 30
days of
service.
Payment
processing
and
completed
domain name
acquisition
and transfer
fees paid to
Doubleknot
are not
refundable.
Each
party shall
indemnify
and hold
harmless the
other party
and its
directors,
officers,
employees,
affiliates
and agents,
against any
claim,
demand,
cause of
action, debt
or
liability,
including
reasonable
attorneys'
fees, to the
extent that
(i) it is
based upon
the
indemnitor's
breach of a
representation,
warranty or
obligation
hereunder;
(ii) it
arises out
of the
indemnitor's
gross
negligence
or willful
misconduct;
or (iii) it
is based
upon the
indemnitor's
violation of
any
applicable
federal,
state or
local law or
regulation.
Any
controversy
or claim
arising out
of or
relating to
this
Agreement
shall be
settled by
binding
arbitration
in
accordance
with the
American
Arbitration
Association
(AAA) ruled
then in
force and
effect. The
arbitration,
including
the
rendering of
an award,
shall take
place in San
Jose,
California.
The
arbitrator
or
arbitrators
shall apply
the
substantive
law of the
State of
California.
Judgment on
the award
rendered by
the
arbitrator
or
arbitrators
may be
entered in
any court of
competent
jurisdiction.
Notices
Any
notifications
pertaining
to
Doubleknot,
Inc., its
services or
this
agreement
can be sent
to
doubleknot@doubleknot.com,
via fax to
+1
408-850-8182
or via
postal mail
to:
Doubleknot,
Inc.
20665 4th Street,
Suite 103
Saratoga,
CA 95070 USA
You, your
agents and
your
organization
represents
and warrants
to
Doubleknot,
Inc. that it
has the
power to
enter into
and perform
this
Agreement,
and that the
individual
executing
this
Agreement on
behalf of
the
organization
has been
properly
authorized
to do so.
It is
acknowledged
and agreed
to by you
and
Doubleknot,
Inc. that
this
Agreement
contains
valid,
binding
obligations
of the
parties.
I certify
that I have
provided
Doubleknot,
Inc. with
valid and
true
information,
that I am
authorized
by my
organization
to enter
into this
agreement
and I agree
to the terms
and
conditions
above. |